Deposit and Payment Collection for Field Services

The Payment Timing Problem

Many service businesses complete work and then invoice. Which means:

• You've done the work but haven't been paid
• You're carrying receivables (unpaid invoices)
• Some customers never pay
• Cash flow lags revenue

Better Payment Structures

Deposits Up Front

Collect 25-50% when booking. This commits the customer and funds materials.

Payment at Completion

The moment work is done, payment is collected. Not invoiced—collected. Via card on file or field tech device.

Subscription Pre-Payment

Recurring customers pay before service is performed. Like a gym membership.

The Technology Requirements

This only works if:

• Card on file is captured at booking
• Field techs can accept payment on-site
• Partial payments and adjustments are easy
• Payment links can be texted if needed

The Result

Businesses that collect at completion have 5-10% of revenue in receivables vs 25-40% for invoice-first businesses. That's real cash you can use today.