Route Optimization for Field Service Businesses

The Route Planning Problem

Most service businesses plan routes manually—looking at a map, making guesses about drive time, hoping it works out.

The reality:

• Traffic patterns change throughout the day
• Job duration estimates are often wrong
• Emergency calls disrupt planned routes
• Techs waste 30-45 minutes per day on unnecessary driving

What Real Route Optimization Does

Dynamic Recalculation

Routes adjust in real-time as jobs complete early, run late, or get added. Your morning plan shouldn't be static when reality changes by 10am.

Time Window Optimization

Customers care about arrival windows. The system should maximize jobs per route while respecting customer commitments.

Skills-Based Assignment

Not every tech can do every job. Routes need to factor in certifications, experience, and equipment access.

The Compound Effect

Saving 30 minutes per tech per day = 2.5 hours per week = 10 hours per month. That's 1-2 extra jobs per tech monthly, or 15-20% capacity increase without hiring.